Returns & Replacements
The returns policy set out below only applies to products purchased from our online store being www.iloveflyfishing.kiwi trading as ‘I Love Fly Fishing’. In the terms below the expressions us, we, our and ‘I Love Fly Fishing’ are a reference to www.iloveflyfishing.kiwi trading as ‘I Love Fly Fishing’ and the reference to ‘you’ is the Customer.
Change of Mind – Choose Carefully
We will not accept returns or make refunds on purchases because you have changed your mind. We will accept returns based on change of mind in exchange for other product at the same value or greater. If you order and receive any product (except gift cards) that is faulty simply return it to us within the given time frames (refer below) and provided it is in the same condition which we sent it to you, including any packaging and accessories, we will happily exchange this product or refund your payment. We do not in any circumstances accept return of discounted items or Gift Cards.
Time Frame for Returns
The time frames in which you must return products are:
- Full Price Products – within 10 working days of receipt of product.
- Sale Products – within 5 working days of receipt of product and in respect of any products delivered to an overseas address- within 15 working days of receipt of product.
- Unless a product is faulty or the wrong product was received, we will not accept any products returned outside of these time frames. No exceptions.
- Except for faulty items, refunds are only available to online purchasers of products that required fitting and they were unable to try on the product at tim of purchase It this event the correct size will be provided.
- Please email us with the intention of return.
- Attach all purchase and receipt documentation.
- Enclose with your package all documentation.
- Send your return to:
14a Moore Street
Hillcrest, North Shore
New Zealand 0627
We recommend sending via a service that can provide you (and us, with a tracking number. We take no responsibility for shipped goods that do not arrive. Once we receive the package, we will endeavour to inspect and process within 24 hours to ensure you receive your exchange or refund as quickly as possible. We will send an email to confirm and update you on the process. Ioveflyfishing.Kiwi trading as I Love Fly Fishing will not refund the original delivery costs or return freight costs for any product that is returned for reasons other than being faulty product. If your product has been damaged in the original transit to you, please contact our customer service team as to information required and we will arrange to replace the damaged products. If you have any problems with the returns process, please do not hesitate to contact the team.
If you have a faulty product that you would like refunded, repaired or replaced, follow the Return steps above. Faulty products may be returned outside of the regular return time frames recorded above so long as the product is still under warranty. We will meet our obligations under the Consumer Gurantees Act 1993 to provide a remedy. Please enclose your original invoice with a detailed description of the fault.
Returns Terms & Conditions
All products returned for refund or exchange must be returned in original saleable condition with all tags attached (unless faulty). Any packaged items must be returned with the original packaging in good condition or may not be accepted. Gift cards and promo codes cannot be applied to exchanges. We will not accept any “Collect On Delivery” deliveries. Any returns sent “Collect On Delivery” will have the postage costs deducted from any refund if considered due. For all returns (except faults which is addressed above), we will endeavour to process all returns as quickly as possible. During peak periods, we cannot guarantee returns will be processed within 24 hours. During these periods some exchanges may not be processed if your requested product is out of stock and a refund may be processed instead. We recommend placing a new order online and returning your original items for refund to avoid exchange products selling out. You will receive an email to notify you whether a refund or exchange was made on your return. Refunds will be credited through to a nominated bank account.