ILFF Rod & Reel Warranty and Service
ROD WARRANTY & SERVICE POLICY
All I LOVE FLYFISHING rods have a 12 months warranty from date of proof of purchase for private use only. A one-month warranty applies for rods that are deemed for commercial use, E.G. as used by ‘Guides’, either personally, for loan or for clients, whether paying or not. This warranty exclusively covers only failures due to manufacturing defects and materials providing that during the warranty period the rod has been used correctly for it’s designed purpose and all reasonable care taken. The warranty does NOT cover misuse, normal wear and tear, being hit by ‘bombs’, loss, accidental damage and breakage, breakages from trying to free lines from snags either in or out of water or continual environmental exposure especially saltwater. This is a Return To Base warranty that requires the complete rod to be returned, at the owners cost to the place of purchase or to I LOVE FLYFISHING where the rod will be inspected. All rods that qualify for warranty will have the defective section replaced. If the rod is no longer in production and the section therefore not available, I LOVE FLYFISHING reserves the right to supply a comparable replacement rod of value, length and weight. Outside of the warranty period or damage and/or failure not covered by this warranty, the damaged section may, if available and at the sole discretion of I LOVE FLYFISHING, be replaced from the manufacturer at the cost of express freight of NZ$65.00 per rod plus cost of the rod part or section if applicable. If the required section is no longer available from the manufacturer such option will not be available.
REEL WARRANTY & SERVICE POLICY
All I LOVE FLYFISHING reels have a 12 months warranty from date of proof of purchase. This warranty covers failure due to manufacturing defects and materials providing during that time the reel has been used with all reasonable care for the purpose intended relevant to size and weight. This a Return To Base warranty that requires the complete reel to be returned, at the owners cost to the place of purchase or to I LOVE FLYFISHING where the reel will be inspected. All reels that qualify for warranty will be either repaired or replaced at the discretion of I LOVE FLYFISHING. If the reel is no longer in production and parts or replacement not available, I LOVE FLYFISHING reserves the right to supply a comparable replacement reel of value and size. The warranty does NOT cover misuse, normal wear and tear, loss, accidental damage, breakages from misuse or continual environmental exposure especially saltwater. Outside of this warranty period or damage and/or failure not covered by the warranty, the reel or part thereof may, if possible and at the discretion of I LOVE FLYFISHING, be repaired providing spare parts are still available from stock or from the manufacturer at the cost of labour, parts and freight.
Packaged and Boxed Goods
If you wish to exchange or return boxed goods, they must be returned to us in the original packaging, unmarked and in good condition. If items are being posted back, please place any product packaging inside a satchel and do not attach any labelling to the outside of the packaging. If the packaging has been marked or is in unsatisfactory condition there may be a chance that we will be unable to exchange or refund the product.
For any further information please feel free to contact our customer services team by email firstname.lastname@example.org