Shipping policy

At I Love Fly Fishing, we work hard to get your gear packed and out the door for the very next available courier so you can spend less time waiting and more time on the water.

New Zealand Shipping

We offer fixed-rate shipping across New Zealand based on your address type and the physical size of your order.

• Residential & Rural: Specific fixed rates apply for both address types to ensure reliable, trackable delivery.

• Free Shipping: Free shipping is available for orders over a certain value. This threshold may vary from time to time and will be automatically applied and reflected in your cart at checkout.

• Calculated at Checkout: All shipping options and final costs will be clearly displayed once you enter your delivery details.

Australian Shipping

To ensure your gear arrives safely and securely, all shipments to Australia are fully tracked. We offer fixed-rate Tracked Shipping to Australia, with rates automatically calculated at checkout once Australia is selected as the destination country.

Pick Up In Store

• You will be notified via email when your order is ready for pickup, and detailed pickup instructions will be sent.

• Please allow 24 hours for your order to be processed. Do not attempt to arrange an immediate pickup without calling ahead and checking first.

International Orders & Visiting Anglers

Currently, we only ship to New Zealand and Australia. We do not offer direct shipping to any other countries.

• Overseas Visitors: If you are travelling to New Zealand from abroad for a fishing trip, we are happy to ship your gear directly to your accommodation in advance. Please ensure you have coordinated this with your host or hotel before placing your order.

Dispatch, Delivery & Liability

• Order Processing: We pack orders efficiently to meet the next available courier pickup.

• Pickup Times: Courier pickups occur on weekdays only (no weekend or public holiday pickups), typically between 12:00 PM and 3:00 PM. Because pickup times vary and daily order volumes fluctuate, we cannot specify a strict daily cut-off time, but we try very hard to get your package ready for the next pickup.

• Couriers: Shipping is generally handled by New Zealand Post, though we may utilise other operators at our discretion. Delivery timeframes are subject to standard network operations.

• Lost or Damaged Items: In accordance with the New Zealand Consumer Guarantees Act, we take full responsibility for your items until they are delivered to you. If your order is damaged in transit or fails to arrive, please contact us immediately so we can investigate with the courier and arrange a replacement or remedy.

Questions?

If you have specific questions regarding a shipment, tracking, or an upcoming trip, please get in touch with us at johan@iloveflyfishing.kiwi.