Yes! Free shipping is available on orders of $500 NZD or more, and this applies to both New Zealand and Australian deliveries. For orders under $500, shipping rates vary depending on your location and the size of your order — all options and costs are clearly displayed at checkout once you enter your delivery address.

We don't offer a specific express shipping service, but we always aim to dispatch your order with the next available courier pickup. Courier collections happen on weekdays (excluding public holidays), typically between 11am and 3pm, and we work hard to have your order packed and ready in time. Shipping is handled primarily by New Zealand Post, with delivery timeframes subject to standard network operations. All shipping options and costs are displayed at checkout once you enter your delivery details.

We currently only ship within New Zealand and Australia. We don't offer direct shipping to any other countries. However, if you're an international angler visiting New Zealand for a fishing trip, we're happy to ship your gear ahead to your accommodation — just make sure you've coordinated with your host or hotel before placing your order. If you have any questions about this, feel free to get in touch at johan@iloveflyfishing.kiwi.

Shipping is handled primarily by New Zealand Post, and tracked shipping is available for both NZ and Australian orders. Once your order has been dispatched, you'll receive tracking details to follow your delivery. If you have any questions about your shipment, get in touch at johan@iloveflyfishing.kiwi.

We don't offer cash refunds for change of mind or sizing issues, but we're happy to arrange a product exchange or store credit within 10 working days of purchase, provided the item is in its original condition and was purchased at full price. Sale and clearance items are final sale and cannot be returned. If your item is faulty, you're covered under the New Zealand Consumer Guarantees Act 1993. To start a return, email us at johan@iloveflyfishing.kiwi with your proof of purchase, and we'll send you the return address. Please use a trackable courier — we don't accept COD shipments.

If your order arrives damaged or fails to arrive, please contact us immediately at johan@iloveflyfishing.kiwi. We take full responsibility for your items until they are delivered to you in accordance with the New Zealand Consumer Guarantees Act, and we'll investigate with the courier and arrange a replacement or remedy as quickly as possible.

We accept a wide range of payment options for your convenience. Through Shopify Payments, you can pay securely by credit or debit card, and we also support Apple Pay, Google Pay, and Shop Pay for fast checkout. Additionally, we accept PayPal and Afterpay (buy now, pay later). All prices are in New Zealand Dollars (NZD) and include GST.

We pack and dispatch orders quickly to make the next available courier pickup, so please contact us as soon as possible if you need to make a change or cancellation. Email us at johan@iloveflyfishing.kiwi or call +64 21 022 09719 and we'll do our best to help before your order is dispatched.

Unfortunately, we're not able to place special orders for out-of-stock items — you'll need to wait until stock is replenished. However, you're welcome to contact us at johan@iloveflyfishing.kiwi or call +64 21 022 09719, and we can give you an idea of when we expect to have it back in stock.

Yes, we offer bulk and wholesale ordering for retail businesses on a B2B basis, but only for select products. This includes items such as Cleardrift Soft Eggs (for which we are the New Zealand distributor), flies, and certain other imported products. Wholesale is not available across our full range — please get in touch to discuss your requirements and confirm which products are available for bulk ordering.

Occasionally, yes! We sometimes have second-hand or ex-demo items available in our Bargain Bin. Stock varies, so keep an eye on that section of the website for deals when they come up.

You're welcome to reach us by email at johan@iloveflyfishing.kiwi or by phone at +64 21 022 09719. I Love Fly Fishing is a husband and wife business run by Johan and Gillian, and we're always happy to answer questions, offer advice, or help you find the right gear. Don't hesitate to get in touch!

No, we don't have a permanent retail store — we're an online-only business. That said, we do offer appointments for customers who'd like to try on waders or make a purchase in person. These visits are hosted at a private residential address, strictly by appointment only. Appointments are generally available weekdays between 9am and 1pm, though we'll do our best to accommodate your schedule. Please call well ahead of time to arrange a suitable time — walk-ins are not accepted.

Yes, we regularly run discount codes and promotions! The best way to stay in the loop is to subscribe to our newsletter and follow us on Instagram, Facebook, and YouTube. That's where we share our latest deals, seasonal offers, and exclusive promotions first.

Getting the right fit in your waders is crucial. Follow the sizing chart carefully, as wader sizing often differs from regular clothing sizes. Always crouch when trying on waders — if you feel restriction across the back, seat, or knees, you need a larger size, as tight waders will stress the seams and cause leaks. Pay attention to foot fit — neoprene booties need to fit snugly, as excess material will fold inside your wading boots and wear through prematurely. Check the warranty and care instructions before use, as improper washing or storage can void your warranty. For general care, rinse waders in fresh water after each use, hang to dry inside-out away from direct sunlight, and store loosely to avoid crease damage. Not sure about sizing? We offer try-on appointments — contact us to arrange a time and try before you buy.

We don't sell fishing licences, but here's a quick overview of how it works in New Zealand. Freshwater fishing (trout, salmon, perch and other sport fish): A licence is required. For most of the country, licences are issued by Fish & Game New Zealand and can be purchased online at fishandgame.org.nz. Taupō region: The Taupō fishery is managed separately by the Department of Conservation (DOC) — you'll need a Taupō fishing licence, available at doc.govt.nz. Sea fishing: No licence is required for recreational saltwater fishing in New Zealand, though bag limits and size restrictions still apply under the Fisheries Act, and some areas are designated no-take marine reserves. In all cases, ensure you are familiar with the regulations — ignorance is never accepted as an excuse by enforcement officers, so please do your research and don't hesitate to contact us for advice.